DEFINITIONS

Service(s): Wedding Makeup

Client: The main recipient of the Service(s)

Supplier: Zoe Kennedy - Makeup By ZK

Agreement: The agreement between the Client and the Supplier, confirmed by email, for provision of the Service(s)

Fee: The amount payable by the Client to the Supplier for the Service(s) in the Agreement

The Event: The occasion and venue where the Service(s) will be provided by the Company

Party: Persons in addition to the Client requiring Service(s) at the Event

Studio: ZK Makeup Studio, Noake Mill Lane, Water End, Hemel Hempstead, HP1 3BG

Team: Zoe Kennedy and members of the Makeup By ZK Assisting team.

 

BOOKING – WEDDING DAY MAKEUP

Services are secured upon receipt of a 50% retainer for bookings within the mainland UK for Zoe. For Destination weddings outside mainland UK the full travel expenses must also be paid upon booking, this is also non refundable.

 

For bookings with Zoe and any team members she may need to assist her, a quote will be provided which will include details of the retainer payment. 

 

The retainer payment can be made before or after a trial session, if required. Receipt of a retainer payment confirms the Agreement and secures the Suppliers availability for the Event on the agreed date and time for the agreed Fee.

The retainer is deducted from the final Fee due. Enquiries for which a retainer has not been paid are not confirmed and therefore availability cannot be guaranteed and an Agreement is not formally in place.

Retainers are non-refundable – this is to cover our administration costs in dealing with your enquiry.

Cancellations are only deemed valid if received via email.

The Fee is always agreed via email, verbal agreements are not offered as they are not deemed valid by the Supplier.

 

BOOKINGS - OTHER APPOINTMENTS (BROWS/TRIALS)

Bookings are secured upon payment of the £20 retainer Fee and email confirmation from The Supplier. This confirms the Agreement and secures the Suppliers availability for the Event on the agreed date and time for the agreed Fee.

Cancellations are only deemed valid if received via email.

The Fee is always agreed via email, verbal agreements are not offered as they are not deemed valid by the Company.

The retainer/booking Fee for trials is also non refundable. 

​

 

TRAVEL EXPENSES FOR BOOKINGS WITHIN THE MAINLAND UK

Travel expenses of 45p per mile and £30 per hour are included within the quote.

 

Where travel expenses are incurred for travel by car to locations where the services are to be provided within the London Congestion Charge Zone, at times when the Charge is in operation, the London Congestion Charge fee will be added to the Fee. Additional fees for parking charges may also incur if free parking is not available near to where the Event is taking place.

 

Distances are calculated using an online journey planner and travel expenses will be agreed between the Supplier and Client as part of the Agreement.

 

If required, alternative methods of transport other than motor vehicles, such as rail or flight will be discussed and agreed with the Client during the booking process. 

 

TRAVEL EXPENSES FOR BOOKINGS OUTSIDE OF THE MAINLAND UK

Travel expenses for services booked outside of the mainland UK are incurred as follows:

• To/From a UK train station, airport or port where the Team member(s) will be travelling from/to, including parking costs. If the journey to/from the train station, airport or port is with their own vehicle.

• Return rail tickets, flights and/or boat tickets for all Team member(s) booked from/to convenient train stations, airports and/or ports. The Supplier will always endeavour to find the most cost-effective option.

• All additional travel required at the destination related to provision of services at the Event.

 

Road distances are calculated using an online journey planner and travel expenses will be agreed between the Company and Client as part of the Agreement.

 

ACCOMMODATION & SUBSISTENCE EXPENSES FOR BOOKINGS WITHIN THE MAINLAND UK

Accommodation expenses are incurred for services provided within the mainland UK for bookings away from the Studio, where the Team member would have to leave their home address on or before 6:30am.

 

This will be discussed and agreed with the Client during the booking process.

 

£50 will be charged for subsistence per Team member for every 24 hours spent away from home for a booking.

 

The Supplier will always endeavour to find the most cost-effective option.

 

ACCOMMODATION & SUBSISTENCE EXPENSES FOR BOOKINGS OUTSIDE OF THE MAINLAND UK

For bookings outside of the mainland UK, accommodation expenses within the mainland UK will be charged for trains, flights or boats leaving the mainland UK where the Team member would have to leave their home address on or before 6:30am.

 

Additional accommodation expenses at the destination of the Event may also be incurred however all accommodation expenses will be discussed and agreed with the Client during the booking process.

 

Accommodation should be at least a 3-star standard.

 

£50 will be charged for subsistence per Team member, for every 24 hours spent away from home for a booking.

 

The Supplier will always endeavour to find the most cost-effective option.

 

​

PAYMENT – WEDDING MAKEUP

An invoice for the balance of the Fee will be sent from the Supplier to the Client 6 weeks before the date of the Event, unless the Event is in less than 6 weeks’ time in which case it will be sent immediately after the booking has been secured.

 

Full payment of the balance of the Fee is required 2 weeks before the Event at the latest, if the Event is less than 2 weeks away full payment is required to secure the booking. There are no exceptions to this.

 

Payment can be accepted by debit or credit card, or bank transfer.

​

Bookings are only confirmed once the funds have cleared in the Suppliers bank account for the retainer fee.

 

CLIENT RESPONSIBILITY

It is the Client’s responsibility to inform the Supplier of any potential issues such as but not limited to medical conditions, allergies, and/or sensitivities. Neither the Supplier nor Team member can be held liable for any condition that arises or loss incurred by the Client if the Client has not informed the Supplier and/or Team member of any known conditions as stated above, or of any conditions unknown to the Client at the time of the service.

 

The Supplier and/or Team member reserve the right to cancel the Agreement if the behaviour of the Client is deemed inappropriate and/or if the Client reports a condition that the Supplier and/or Team member deem as a risk to the Client’s health and well-being. In these cases any payments that have already been made by the Client for the service are non-refundable.

​

SUPPLIER RESPONSIBILITY

The Supplier will always endeavour to honour the Agreement to the best of its ability.

 

There may be circumstances beyond the control of the Supplier where a Team member is unwell, delayed or otherwise unavailable, sometimes at short notice. In such a case the Supplier will inform the Client at its earliest convenience and endeavour to make favourable alternative arrangements if possible.

​

The Supplier reserves the right to offer the Client compensation in the event that it is not able to honour the Agreement. This is entirely dependent on the circumstances and will be discussed openly and honestly with the Client.

L

CANCELLATIONS & REFUNDS

• Payments made to the Company for a service that is subsequently cancelled by the Supplier will be refunded in full within 7 days of the cancellation.

• Cancellations by the Client for a wedding service that are received less than 6 weeks before the start of the service incur the full cost of the booking. For cancellations received before this time, all payments made, with the exception of payments for trial sessions and the retainer, will will be refunded within 7 days of the cancellation.

• Cancellations for services booked where travel and/or accommodation expenses have been paid for by the Supplier and are non-refundable by the travel/accommodation provider(s) will incur full reimbursement from the Client to the Company for the travel and/or accommodation costs paid.

• In the instance that you may need to move your date, the retainer fee cannot be moved to a new date and any cancellation policies apply.

• To secure your new date a new retainer fee will be due, with a new quote being sent for the new date should I be available.

• Payments made for trial sessions are non-refundable.

• For cancellations related to gift voucher services please see the gift vouchers section below.

• Any bridal party members secured with the initial quote cannot be taken off once the booking is confirmed.

• Cancellations are only valid if received via email to makeupbyzk@hotmail.com

 

GIFT VOUCHERS

Gift vouchers are only available as physical vouchers sent via email and must be purchased and paid in full. They are valid for up to 12 months from the date of issue and are not transferable.

 

Gift vouchers are only refundable if cancelled via email sent to Makeupbyzk@hotmail.com within 14 days of purchase. Refunds will be issued within 7 days of receipt of cancellation.

Bookings for gift voucher services are to be made via email to makeupbyzk@hotmail.com and are confirmed via email by the Company.

Once a date has been reserved for the gift voucher service it can only be amended once and the amendment must be received via email to Makeupbyzk@hotmail.com at least 2 weeks before the start of the service, otherwise the gift voucher is deemed null and void by the Company.

​

PHOTOGRAPHY & USE OF IMAGES

Photographic/video images of the Client, Party and/or Event may be used by the Supplier in promotional material, unless the Client’s express they do not want this to be the case. Please get in touch if you would not like any photos from your service to be shared.

​

ADDITIONAL IMPORTANT DETAILS

Maximum time allocation for trials: the maximum time that the Team can spend on any one trial is 1.5 hours for a makeup. Any additional time required for trial sessions will have to be booked as a repeat trial.

 

Repeat trials: If a second makeup and/or hair trial are requested the same fee applies as for the first trial.

 

Single bride supplements and minimum booking sizes for bridal services: extra charges are applicable for single bride bookings and there are minimum booking sizes for bridal services for certain dates/times. Quotes for Zoe’s services will always include this.

 

Additional members of the Team at Zoe’s bookings: Team members will only be present at the booking if there is a time constraint and it is not possible for her to provide the makeup for the Party within the agreed time.

​

Assistants: For bookings larger than the bride and 4 guests and/or bookings with limited preparation time it may be necessary for more than one team member to attend, if this is the case an additional fee is applicable. You’ll be informed of this during the booking process.

Individual lashes: individual lash application is included in the price for the makeup service, there is no reduction in price for any makeup service if they are declined.

 

VAT

The Supplier is not VAT registered in the UK therefore the prices do not include this.

 

 

PLEASE NOTE THAT BY SECURING A BOOKING AND/OR PURCHASING A GIFT VOUCHER THE CLIENT ACCEPTS THESE TERMS AND CONDITIONS